Política de reembolso

Thank you for shopping with us! We hope you love your order. All sales are final, but if an item is defective we accept returns for store credit only or exchanged for the same item (if available.

Defective Items

If an item is defective, we must be contacted within 14 days of the order delivery date. We will do our best to replace it with the same item whenever possible. If we are unable to replace the item, we will issue a store credit for the cost of the item. In some cases, we may issue a refund for the cost of the item (shipping is not refunded) once we have received the item. Please email us at delbravorecordshop@gamil.com if an item you purchased on DelBravoRecordShop.Com or in store is defective.

We only offer FREE SHIPPING on returns that are defective.

To request a refund for defective items please contact delbravorecordshop.@gmail.com with your order number and a brief description of the issue.

In cases of exchanges for defects in the original product, we will send the replacement piece(s) once we have received the original returned item. There will not be a shipping charge for this exchange.

Other Inquiries 

For store credit or exchanges of any orders, Del Bravo Record Shop  must be contacted within 14 days of the delivery date to initiate the process. Online orders or in store purchases may be returned for store credit only. Items must be in original condition and packaging and are subject to inspection by Del Bravo Record Shop staff before store credit is applied.

Customer is responsible for all shipping and ancillary fees incurred with the return of items to Del Bravo Record Shop.

Orders damaged or lost in transit via Media Mail or USPS First Class International shipments MAY NOT BE ELLIGIBLE for full replacement, or refunds (although store credit may be applied). 

We do not offer cash for opened or defective items.  We do not cover return shipping costs for unwanted merchandise, nor do we refund or exchange shipping costs for the original shipment. 

Upon receipt of the returned item, we will examine it and notify you via email, within a reasonable period of time, whether or not you are entitled to a return. To follow up on the return, please contact us delbravorecordshop@gamil.com

Refunds, store credit, or exchanges do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the customer. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

  •  All items must be in original condition and show no signs of use, and must be returned in original vendor packaging.
  • Used VINYL is not returnable under any circumstances.
  • All clearance sales are FINAL!
  • Opened or sealed cassettes are not returnable.
  • Opened, AS IS, used and clearance CD's or DVDs are final sale and are not returnable.
  • To be eligible for a exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Accessories
  • Totes/bags
  • Aprons

To complete your return, we require a receipt or proof of purchase.

Sale items (if applicable)
Only regular priced items may be exchanged or given store credit for , unfortunately sale items cannot be accepted.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at delbravorecordshop@gmail.com and send your item to:

Del Bravo Record Shop
554 Historic Old Hwy 90
San Antonio TX 78237